Refunds Policy

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Thank you for choosing OCI Seva. We strive to ensure that our customers are satisfied with the services we provide. This Refunds Policy outlines the terms under which refunds may be issued for services purchased through our website.

1. General Refund Policy

We offer refunds under the following circumstances:

1.1 Service Not Initiated

If you cancel your order before we have started processing your request, you are eligible for a full refund.

1.2 Service Errors or Non-Delivery:

If we fail to deliver the service as agreed upon due to an error on our part, you are eligible for a full or partial refund based on the extent of the issue.

1.3 Duplicate Payments:

If you accidentally make duplicate payments for the same service, we will refund the additional payment.

2. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

2.1 Completed Services:

Once the service has been completed and delivered as per the agreed terms, no refund will be issued.

2.2 Customer-Caused Delays:

If delays in service completion occur due to incomplete or inaccurate information provided by the customer, refunds will not be granted.

2.3 Change of Mind:

Refunds are not available if you change your mind after the service has been initiated.

2.4 Third-Party Rejections:

If a government or third-party entity rejects your application or request due to reasons outside of our control, no refund will be provided.

3. Refund Request Process

To request a refund, please follow these steps:

3.1 Submit a Refund Request:

Email us at service@ociseva.com with the subject line “Refund Request” and include your order details (date of service purchased, and reason for the refund).

3.2 Processing Time:

Refund requests will be reviewed within 5 business days of receipt. If approved, the refund will be processed to the original payment method within 7 business days.

3.3 Supporting Documentation:

In some cases, we may require additional documentation to process your refund request.

4. Partial Refunds

In certain cases, a partial refund may be issued. This may include, but is not limited to:

5. Contact Us

If you have any questions about this Refunds Policy or wish to inquire about a refund, please contact us at:

6. Policy Changes

We reserve the right to update or modify this Refunds Policy at any time. Any changes will be posted on this page with the updated effective date.

Thank you for choosing OCI Seva.